1. Overview
We want you to feel comfortable and confident about transacting business with us. Due to the nature of our business, and the fact that our appointments and memberships are allotted and made accessible to you instantly upon successful payment, this policy explains what to expect if you are not completely satisfied.
2. No Refund Policy
We do not offer refunds on any of our appointments, consultations, memberships, or other services purchased through us. This applies to all consultancy services and health modalities offered by us, regardless of the payment method used (Razorpay, UPI, or direct bank transfer), and regardless of whether the service has been availed, partially availed, or not yet availed by you, once access or allotment has been granted.
We encourage you to review all service details, schedules, and consultant information carefully before making a purchase, as all sales are considered final.
3. Instant Allotment of Services
Our consultancy and health-modality services are allotted to you immediately upon successful completion of payment. This instant access is a core feature of how we deliver our services efficiently, and it is the basis for our no-refund policy.
4. Exceptions
While our general policy is that all sales are final, we will review the following limited circumstances on a case-by-case basis:
- Duplicate payment made for the same appointment or membership due to a technical error.
- Payment successfully deducted from your account but the service was not allotted to you due to a system or gateway failure.
- Any instance required to be remedied by applicable law.
If any of the above applies to you, please contact us within 7 days of the transaction with your payment reference and details, and we will investigate and, where warranted, process an appropriate resolution.
5. If You Are Not Satisfied
If you are not completely satisfied with the service you have paid for, please email us at support@keliye.com with your order details and concerns. While we are unable to offer refunds under this policy, we value your feedback and will do our best to address your concerns wherever reasonably possible.
6. Chargebacks and Payment Disputes
Initiating a chargeback or payment dispute with your bank or card issuer without first contacting us directly is a breach of this policy and our Terms and Conditions. We reserve the right to contest any chargeback inconsistent with this policy and to suspend or terminate access to our services for accounts that misuse the chargeback process.